Andira FA, Hadian N, Hidayat H. MANAJEMEN INSIDEN CUSTOMER TELKOM BERBASIS SERVICE DESK MENGGUNAKAN FRAMEWORK ITIL V3. JIPTI [Internet]. 2024 Apr. 1 [cited 2025 Jul. 30];6(1):47-60. Available from: https://ejournal.ummuba.ac.id/index.php/JIPTI/article/view/2435