Andira, Fransisca Ayu, Nur Hadian, and Husni Hidayat. “MANAJEMEN INSIDEN CUSTOMER TELKOM BERBASIS SERVICE DESK MENGGUNAKAN FRAMEWORK ITIL V3”. Jurnal Inovasi Pendidikan dan Teknologi Informasi (JIPTI) 6, no. 1 (April 1, 2024): 47–60. Accessed July 30, 2025. https://ejournal.ummuba.ac.id/index.php/JIPTI/article/view/2435.