ANDIRA, Fransisca Ayu; HADIAN, Nur; HIDAYAT, Husni. MANAJEMEN INSIDEN CUSTOMER TELKOM BERBASIS SERVICE DESK MENGGUNAKAN FRAMEWORK ITIL V3. Jurnal Inovasi Pendidikan dan Teknologi Informasi (JIPTI), [S. l.], v. 6, n. 1, p. 47–60, 2024. DOI: 10.52060/jipti.v6i1.2435. Disponível em: https://ejournal.ummuba.ac.id/index.php/JIPTI/article/view/2435. Acesso em: 30 jul. 2025.