Analisis Usability Layanan Kantor Kas Keliling Berbasis Internet STARLINK Pada Petugas dan Nasabah
DOI:
https://doi.org/10.52060/jipti.v7i2.4149Abstract
Mobile branch office services require transaction applications that are easy to use and capable of supporting field operations. This study analyzes the usability of teller and ATM applications used in a mobile branch office service supported by Starlink internet connectivity. A descriptive quantitative approach was applied involving 28 respondents, consisting of 14 operational staff members and 14 customers. Usability was measured using the System Usability Scale (SUS), and the results were analyzed by respondent group and for the overall sample. The operational staff obtained an average SUS score of 78.57, while the customers obtained a score of 80.00. The overall average score was 79.29, which falls within the good category. These results indicate that both groups provided relatively similar usability assessments of the service. Improvements can be directed toward information clarity, consistency of service procedures, staff readiness, and user support for customers.
Keywords: Customers; Starlink; System Usability Scale; Usability.
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Keywords:
mobile branch office, Starlink internet, System Usability Scale, usability, user acceptance
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2026-11-03
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Copyright (c) 2026 Ozmar Azhari, Bhustomy Hakim, M. Fauzi Isputrawan, Putry Wahyu Setyaningsih, Septian Eka Ady Buananta
This work is licensed under a Creative Commons Attribution 4.0 International License.
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