Implementation of Online Registration Information Technology in Health Service Delivery at Matur Primary Health Center in 2025

Abstrak

The utilization of information technology in health services, such as online registration systems at primary health centers, serves as an alternative approach to improve service efficiency and reduce long waiting times. This system is expected to enhance accessibility and the quality of healthcare services at the primary care level. This study aimed to examine the aspects of man (human resources and behavior), material (facilities and infrastructure), and method (procedures and workflow) in the implementation of online registration at Matur Primary Health Center. The study was conducted from April 22 to May 06, 2025, using a descriptive qualitative approach involving five informants consisting of healthcare staff and patients. The results indicated significant changes in service flow and interactions between patients and staff. Most patients expressed satisfaction with the convenience of online registration; however, challenges were still experienced by elderly patients and those with limited technological literacy. Registration officers reported that socialization efforts had been implemented, but further outreach is required. Overall, the implementation of the online registration system was positively received, although enhanced socialization and technical assistance remain necessary.